tv Discussion on the Impact of Security on U.S. and Canadian Economies CSPAN December 4, 2015 11:07pm-12:38am EST
the required security warning. we feel secure in our building. we do have to prepare for emergency situations. i will serve as the responsible safety officer. please follow my instructions if that is necessary. take a moment to look at the emergency exits. there is one of the back. hopefully we won't need it. the goal of this program is to help shape policies on global security the 21st century. of how event is example we seek to encourage dialogue i am stewarting burglary.
part of the d.c. consulting firm. i served in the department of homeland security during the department's first two years. this event was scheduled before the unfortunate events in paris. use of biometric information. we expect congress will enact legislation to create new requirements for the visa waiver program. event is about the preclearance program.
we've stationed officers overseas in foreign airports. to allow all security and immigration checks to be done before passengers board airplanes en route to the united states. this brings up complicated issues about law enforcement cooperation and airport processes. the program was begun 60 years ago in toronto. benefitses unmatched in terms of security and travel facilitation. we have an excellent panel here today. first will be howard adding president of the greater toronto airports authority. second will be curry passed along. leader inbeen a key continuing the preclearance effort.
then cindy lourenco for air canada. this very attractive flights straight into reagan airport. benda who is an expert on global security. served as director of the homeland security research project. each of these panelists will make remarks for about 10 minutes. we will take questions from the audience. for those of you on social i charge you to use the handle for csi s. howard, the floor is yours. [applause]
howard: good morning. this is a very important topic. it helps the economic development of both of our countries. air travel is what real travel used to be. it is the defining transportation of our world. preclearance between canada and the usa is such an important part of ensuring the economic activity goes on.
it is realized by both countries. the used to become petitions between countries and then between regions. now they talk about spikes. is, you have to make sure that you are connected to the other spikes. you can see the economic development just looking at the lights on the map. economic regions is the northeast region of north
america. pearson airport happens to reside in that region along with chicago and new york. airports, we three have about four flights day , four flightsng going to shanghai. that can help this whole region and its economic activity. between north america and asia. none of us have enough flights what all the business people really want. they want choices during the day and they want direct flights. one-stop is preferable. because you have other business activity during the day.
of thebination frequencies among the various airports in this region will be providing this kind of activity to the rest of the world. what will help ensure that this region will thrive. the two countries have a long history. 200 years of history. the longest undefended border. our member driving up to the border crossing and just waving and keep going. today you need passports. 60 years ago the first preclearance was set up in toronto. result allows us now to
serve 50 u.s. cities. direct flights. what happens if there is no preclearance? having those direct services creates a lot of economic benefits for myrtle beach and so on. they can attract a lot of canadian tourists to come down and use the facilities. especially when it was 20 degrees below zero up north. secure travel allowed both countries to benefit.
we found that having preclearance in canada is also very efficient. fact --most a home in effect. we are the fourth largest air entry point into the usa. behind miami new york and los angeles. we clear almost 6 million passengers per year. it will get is bigger bang for pearson.as it does in is toronto's
preclearance process ensures the same level of security as anywhere else. any airport in the u.s.. where are we today. this is a growth profile. transporter traffic. traditionally when you do this is a lovely line but the world doesn't go that way. are now in a huge growth mode. we are reaching almost 6 million passengers. the number of officers has not increased. working with the u.s. we can implement technology that allows
us to be more effective and more efficient. ahead, this is the growth profile we see coming. the interchange of people and services. now we're going to a service economy were more people want to travel. activity will continue at a very aggressive pace. not just to produce hockey sticks. people say why we use technology? there are certain things we can automate the we can't solve all the problems with automation. security, you need officers on the ground.
you need people who can look people in the eye and get a feel for the person. we still need to enhance the .uman resources on the ground to make sure that the flow is sufficient and safe. ,ne of the things i am asking ieing the future demand, don't current president has said an important economic driver is to bring in tourism and business we must ensure that your fourth-largest entry point has as good experience as the other
entry points. this is what we don't want happening. >> we have instituted a metering process. to ensure that all flights depart as scheduled. it is quite frustrating. we got here at 6:20 a.m. for an 840 flight and we are still waiting in line. howard: thank you very much for listening. we must continue to work together to ensure that the flow willen our two countries
come back into this region. need to ensure the seamless travel between the two countries. [applause] curry: thank you. i would like to thank my fellow panelists. i look forward to the conversation. i appreciate the chance to talk about our operations. what we envision for the future. the primary mission of u.s. customs and border protection is to safeguard the american people and to do so beyond our borders through preclearance to protect
the american people against terrorism. that is part of our layered border strategy. preclearance places the united at the pointsset of departure to protect the traveling public and ensure that foreign airports meet american safety standards. it was implemented in toronto in 1952. since then we've had great success and expanded to other locations. 15 different airports. we are in ireland, in the , and to abu dhabi in
the security threat, about 10,000 people were intercepted. ultimately preventing boarding at the locations. detention removal costs. terrorists inll databases are intercepted through preclearance. we are focusing on u.s. canada relationships but i would be remiss if i did mention that we cooperate on high lateral law enforcement matters. threats andnt
leverage partnerships between our governments agencies. the emergence of the foreign fighters and what is happening in europe. it is a national security imperative. part of theensional strategy. dhs secretary johnson has announced that the united states will expand its preclearance to 10 new airports. brussels, dominican republic, amsterdam, oslo, madrid, istanbul, heathrow airport in the united kingdom.
nearly 20 million passengers traveled to the united states from these 10 airports. the process was announced last september. we began this process out of you to see us. more than two dozen foreign airports responded worldwide. dozen, that iso where the secretary determined the 10 locations that were most important. department the state is evaluated the options. customs made the final determination. department used its evaluation tool. we looked at the national therity impact, which was
largest portion of the criteria. factors were also important, such as facilitation. the united states and several other selected countries are in active negotiations. this includes the provision for reimbursement. this is one example of public-private partnerships which we are to increase efficiency. theove service standards in face of continued growth in aviation. the united states and canada share the longest undefended border in the world. travel110 million people back and forth across that border every year. we have a deep commitment to identifying threats. while facilitating lawful travel. secretary johnson and the
canadian public safety minister signed an agreement that that oncereclearance ratified will supersede the existing agreement from 2001. that agreement was before the 9/11 attacks. it allowed them to carry firearms. in the same manner, the new agreement will enable customs to seek full reimbursement. the land railed marine air agreement offers the chance to
convert locations to full preclearance, such as those in victoria harbour into vancouver. agreement is the passport for renewed agreement on preclearance between the united states and canada. we continue to build upon our mutually beneficial relationship. it will enable options for our reimbursement of these discussions. step for canadian preclearance efforts is a ratification of this agreement. preclearance enhances national security. it allows us to jointly identify these risks. we can move forward.
i like to provide an overview of air canada. this can be extrapolated to other canadian carriers. air canada is canada's largest airline. the largest over the canada u.s. border. 2014 we carried close to 38 million passengers. that was an increase from 2013. fairly significant for an airline our size. we have 200 destinations on six continents. i believe we are one of the few airlines that operates on all six continents. are a founding member of star alliance.
we are in the top 20 airlines in the world. based on passenger volume. that is pretty significant considering canada's population. all air canada flights to the u.s. are precleared. we have either professionalism. their professionalism. we do appreciate that relationship. we are very proud of our growth at the moment. right now we are averaging inr-over-year 10% increase transporter services.
challengeses some not only for ourselves and our company but also the airports. to give you an idea of our reach, we serve 84 roots and we expand -- hope to expand. capacity, air canada's grew by 23%. in 2016 we're planning for a 14% increase. fairly ambitious. here are the 13 new routes we are adding.
some of these markets are connected for the first time by air. is key for the economy of the canadian cities. some of the international inbound traffic to canadian hubs , particularly at pearson, connectingis the key to economic growth. i just want for your breakdown of our flights into the united states from toronto. 51 roots. pearson by far is our largest base into the united states.
montreal also serves international traffic. and from vancouver. we have some transpacific traffic that connects into the united states from there as well . here's a visual representation of our position in the market. we are the largest air carrier providing service into the united states. these of the flights impacted by delays.
if you have these numbers are 26 flights delayed. this is not a very worrying number. you cantart to go down see some rapid increases in delays. this is not trending in the direction that we want. to be fair, our volume has increased so that is adding stress to the system. we have worked together to introduce some technologies. we've gotten to a point where , i was traveling
process 2 billion more passengers over the next 20 ?ears questi it will keep up. what can technology due to push us in that direction? i want to talk about major league baseball. we work for them to develop their best practices for screening. we got to talk to the stadium owners and each stadium has its own culture and one of the things they are most concerned with seeing society people feel when they go through screening. out when do ies arrive for alive --
the security line. they don't want that anxiety we go to a sporting event. the last thing they want to spew to dread going in. can i bring this water bottle? working with that paradigm, we need to look at our standard security processes. paradigme take that and reduce that anxiety level? how can we make security more frictionless but not lower our standards and increase our throughput? we have to change the way we do business. a huge leap in implementing risk-based screening. to get that pre-check and go through screening faster.
we have to take that to the next that. what is the next step in risk-based screening? what new technologies can we implement that will allow us to take the next step. one of those technologies that we can export to other countries . i was the head of r&d for dhs. cpb is excellent at their job but they are also a little resistant to change. why would you change if what you have works? we're going to have to change. the flow is going to be too high. what can we do to maintain that security level.
so the technologies that we will be looking at our very standard in very simple things. can you do a contactless? can we implement other biometrics quicker. iris. just read their other things that might be more controversy all -- controversy ial. a u.s. citizen coming from canada, does he need to have the same level of scrutiny that a foreign national does? citizen, and we could do a web-based interview. can we have a centralized core who can bets
allocated across any airport and is experiencing delays you can have all lanes open, some of them for u.s. citizens interviewed in a web-based manner. can we look at that for our ?reacher clearance operations can we allow canadian citizens to do that web-based interview? how do we leverage our technology to use that risk-based approach? can people opt in to get a better experience and experience that frictionless security? travelre people who infrequently who don't want to pay for the preclearance.
there would still be a random aspect there. how do i know i'm getting the ?ame level of security more study needs to be done. we are at a higher risk environment. you have those competing interests. the risk is going up and the flow is going up but the resources may not be. there will be a significant economic impact if we don't figure this out. technology can help. using existing technology in different ways to leverage ways to increase our utilization and be more dynamic and how we apply the staffing levels across the whole enterprise. hopefully we will touch on that discussion as well. [applause] >> we are actually ahead of
schedule. we will open up to questions. this is not a time for speeches, it is a time for questions. >> i am bart jansen of usa today. the controversy with the last preclearance expansion dealt with airline competition. how,ou say anything about what effects the paris attacks have had on these expansions to these 10 new sites?
curry: we have received further interest because of what we did in 2015. interest toeneral be a part of this program. that the airports think that there is a business case and we know that there is a national security case. -- abreuhy apple dobby dah was chosen. 10% of thosetely people were intercepted by preclearance. success and the national security aspect to open up abu dhabi.
u.s. based air carriers had some opposition to that. it will take careful negotiations with the countries involved. invited by these countries. we need to fit into the business plan of the airport. , thee can do that further potential is there for further expansion. we have to see how we can figure out through public private partnerships to put the officers there. and also come up with further technologies. incorporating biometrics into the process. we've had great success.
ted: what are the financing arrangements for preclearance and expansion? does the airlines that benefit paperwork that the costs for those operations? is going to be different with the expansion? curry: we have a cruise ship pre-inspection program in vancouver. interest from other sectors of travel between canada and the united states. , or the mostanism efficient mechanism is through
reimbursement. provide forns officers for all the positions in the united states. every single officer is for seaport operations, airport operations. it wasn't so long ago that congress support the agency in our fight for additional personnel. we have positions we're in the process of filling. we need toward, extend our borders as far as possible.
mechanism is through public-private partnership of reimbursement associated with appropriate dollars. ted: is that directly coming from the airports and airlines? curry: that is mostly from the private sector as to how it is going to be applied. at our current existing locations, the businesses find a to countries applying travel taxes. we are at six different countries. each of the countries find a way to support the operations. the u.s. government doesn't pay for the facility that we operate in. a provide the facility and we
are placed there. what you are speaking of is the personnel discussion. stewart: what would it take for an airport or an airline to want to invest their own money to have more officers are higher level of service? howard: we are paying for the facility already in canada. toare investing heavily improve the facility. mechanism isegular the kind of charging mechanism we would use today. that is what we have in the past. how do we recover the costs? either through the passengers are through the carriers. the discussion about enhancing , the two countries have
to sign off on it. and then we can live with the charging mechanism will be. mark: we design and manufacture x-ray systems. my question is for paul. remotely screening passengers. digitalee a day when images are being shared between the u.s. and connecting airports so that our bags don't have to be reclaimed they can just go right to your next flight? paul: i think that is a great model and needs to be followed.
the existing technology maximizes that efficiency. can we have those officers linked those bags to that person so that when they present they don't have to go through the screening and or some sort of automated recognition, a different color pass. ,here are certain error rates or check rates when passengers checked bags. can we link that passenger that x-ray itgoes to the gets a preclearance type check? they can focus than on the high risk bags. we're trying to tie together all those security systems. that is a policy issue. the department is moving in that direction.
curry: pearson is our fourth busiest location. we are working on redesigning terminal three. a lot of renovations going on. we have the baggage image weight information. this was a measure that was put in place about 10 years ago. it was a means to meet the principles that need to be used for inspectional processes but also to a better passenger experience. making sure the bag gets from point to point. a lot of the screening standards
, tsa and dhs seek to have standards to make sure that fromge has more throughput the origination to the united states without duplicates standards. we are looking at some concepts to increase our technology to have the images be a part of the process similar to the concepts that were spoken of. we deescalate the need to touch bags throughout the process. more incorporation of technology. this is something we're working on. howard: the change in pearson will help. customs also
follows your lead and we are now in the process where passengers when they transfer from the u.s. to canadian cities don't have to pick up the banks again. the bags are being screened. they can then call back for inspection if they need it. both countries in limiting can transfer passengers between the two economic regions in a hasslefree way of maintaining security. stewart: what you hear about u.s. economies? some places may have their only international access.
city: is very common for air canada and smaller u.s. markets where cities will come in court us for services to connect to spikes. economyght be a healthy existing in a market in the u.s. and a similar one in the canada border we connect them there is an exponential growth in trade. tourism between the two cities. before those roots were introduced. a goes beyond simple trade and tourism. cities see a lot more travel. we recently opened up a route to austin this year which has been a tremendous success from toronto direct.
toronto and austin share similar creative class culture a vibrant , musical scene, film economies, and the two cities are working on a number of new projects that previously were not there. the impact culturally, economically is huge, and air canada is happy to sit down with markets across united states to see where it makes sense to increase and add those crowds to increase these benefits -- add those routes benefits. stewart: you cannot north by northwest. fitti: yes, wonderful. howard: i think it is important for canadian carriers to benefit american carriers and the reverse. the ability for more direct flights to allow more connectivity, especially now
that we are in a service economy, we can track the statistics. austin travel has jumped starting around 2004. again, we have not done an economist study yet, but we can see one correlation in the service industry. the service industry seems to require a lot more travel, so i think having those connections allows for those activities. stewart: question in the middle. wait for the microphone for one second and then i will get over here. tara: i am from the delegation from the european union in washington, i just want to chime in to discussion about the economic benefits of easy travel. we are very worried about the discussions going on in congress right now about the visa program which seems to be a knee-jerk reaction to the trend.
i wanted to ask when it comes to canada, who was traditionally a country of large immigration, and now with the new government, the prime minister declared he will also receive a large number of syrian refugees and that is a population that seems to worry very much senators and congressmen on the hill. how will impact this program? -- how will that impact the program? >> do you want to talk about how you would affect any travel, donald trump was not available for the panel. [laughter] >> there is a lot of discussion about the visa waiver program.
if you are a first-time arriving person at a location, we had that ability at our preclearance locations to complete that biometric capture. it is a part of our process and that is where preclearance is something to have a good discussion about what is going on about the visa waiver. of the 10 location we currently have been discussions or negotiations with the airports that the state secretary prioritize, eight are in europe. there are a lot of refugees that are destined to a lot of the locations. brussels is one of the locations we are having talks with, along sweden,, two locations receiving a lot of the syrians. it is a great program. it is easily defendable. if there is concern or interest for how to collect the
biometrics for a visa waiver efficiently and effectively for the traveling public without negatively impacting economic trade and travel to united states. but we have to be invited and we have to have that dialogue with those countries. the u.s. government and cbp cannot go somewhere at will, so there has to be that collaborative spirit on how to make that happen. stewart: it is important to remember, too, someone applying for refugee status, there would not be a visa waiver program, there is a separate process of vetting. the question over here on the left. gary: good morning, i am chief economist at catalyst partners and i used to be a dhs. i know a few of you.
my question deals with the following -- will you please explain the relationship or economic benefits between cbp and tsa vis-a-vis clearance? for example, if you are in route, do you have to go through tsa security? >> that is a good question. the largest portion of our volumes into the united states come from canada, pearson being the largest, but we have great collaboration with our partners to the north catching up. tsa have equivalent screening measures back and forth as far as travelers. they do not require screening at tsa upon arrival to the u.s., they are clear and free. as far as an expansion process
goes, we want to make sure that all the future countries we have discussions with, the aviation and security aspect, are into or -- are in tune or equivalent to what chp and tsa requires. not only are you cleared by but by the aviation security standard so the country can make those and we will not move forward to any location unless that country is able to meet those standards. [indiscernible] >> if you're connecting, you do not. as far as something that i have
had conversations with not only with airports but airlines is that i don't think it is marketing potential of preclearance has been realized by the aviation community. there is a lot of discussion about direct flights but if you can fly direct plus be precleared and go throughout security measures, i think it's something that the consumer would be interested in. >> if i could add to that, that is a great point. at air canada we've taken to working with cvp preclearance and airports to target some of our more frequent flyers that are not aware of nexus global entry and reaching out to them, helping facilitate a session where they can go to the process much easier. right now, i'm not sure how many months the process is currently, but we try to bring that down to
something a little bit more palatable to the people and get them on board with these programs because the more people we can board to the regular screening process and get them through the nexus or global entry line, it frees up these officers that we need to screen the people that are not eligible for those programs. we encourage other airlines to do the same. >> when i told people i used to work at homeland security they give you the "i'm sorry" face. until you told them you working global entry and pre-check, and then they go, it's the best thing ever. a question here in the middle? >> i'm with the senate homeland security committee. my question is for mr. ang. the canadian preclearance operations are grandfathered into the system and the united states is right now paying for cvp officers salaries and operations.
is there any appetite in toronto to be able to modernize the agreement we currently have with that specific airport to be able to enter into a crowd cheering public partnership to accommodate demand or increasing volume? if we are able to turn to a public-private partnership, the cvp could add on additional officers. there is a bottleneck at some locations. at the u.s. there is it appetite to modernize. >> again, you are talking about state to state agreements. i understand there is an agreement in place that is to be ratified. today we are -- there is a private contribution. we would continue to upgrade the facilities and the security of the facilities.
it is not a case of the airports in canada are getting all of this for free. you are right. the old agreement was that the u.s. pay for the offices. i understand it is something in the agreement. i have not reviewed the agreement but as an airport, whatever the agreements say, that's under federal jurisdiction and i will certainly adhere to what the agreement is -- agreement says. >> is an interesting what you put the question. is there an appetite to cost share or pay more? ultimately no. there is no appetite. [laughter] airlines -- we operate in a very restrictive cost capital intensive environment. our costs are downloaded onto
our passengers. healthy air canada we try to keep our costs as low as possible. we would have to deal with the reality as they come. ultimately it is the airports that are collecting and carrying operating costs on behalf of cvp or however they are collected. and in their past to us to the airport -- and they are passed to us at the airport. is there an appetite? i don't know if there is an appetite. there are realities of course with an increase in officers we are asking for. >> i know this probably does not directly involve the, what is anything you want to add to the
experience of airports that are working under reimbursable models? there are several u.s. domestic airports that have reversible agreements. you have the abu dhabi location. anything about what it is meant to them? >> that location and the agreement with the uae was a first opportunity to send a public-private partnership and incorporate it into an agreement. the secretary of state signed the land, rail, air agreement with the minister from canada, and there are opportunities to have discussions that are built into that agreement. as mr. ang stated, we have to wait for that be ratified. there is a new government that took place in canada. but the existing location, even outside of canada, besides the expansion locations that we are having discussions with, the
existing locations in the caribbean and also in ireland which is our only existing european location, there have been discussions and interest as to whether or not public private partnership would take place. it is already established in the united states. there is an ability to extend services to miami and dallas and los angeles and those airports take into consideration with service levels they want to hit. through the 559 and the 560 programs that were provided for by congress, that opportunity exists in the united states but the only way that cdp can do so through preclearance is through the agreements with both countries. >> other questions? i have a couple i want to ask.
you show the video of the metering process that toronto has been using. i know that earlier there was significant problem with weight times -- wait times. explain how the airport deals with that if there is a staffing shortage or a spike in traffic? i think most people are familiar now. if you landed at dulles or jfk and there is a long line, you just wait. that is different when the lien is waiting for you to take off. -- wendy plane is waiting for you to take off. >> you are right. there was a spike before of a long line up and it came with the cooperation. we found ways to mitigate it.
what was technology. also the canadian airports put in those machines similar to the u.s. airports. in order for passengers to have their passport read. through those technologies we are able to lower the waiting time for a period of time. with the increase in traffic we see that coming back, especially during peak travel and holiday periods. one of the ways we try to do it is to ensure that passengers can test the flight. we tried to hold the passengers in a different area. we meter them in so we don't have people mingling in the hall that may have four hours before their flight time and people that only have an hour and a half before flight time. that is not very desirable. that is not a very good experience. but at the end of the day we all have to find means and look it means to ensure that people are
processed through the hall. the priority is given to the passengers to have a flight it must catch. >> paul, you mentioned the value of technology. are the things that you've seen in other countries, other airports other government , agencies that we should look at? we built up mobile passport control and all the things have to work together. i think toronto has them effectively -- had used them effectively. have you seen things in other parts of the world we should be taking a look at? >> a lot of the technology is focused on biometric collection. the u.k. with british airways and using that to track a traveler and their back. you see singapore which does biometric collection at their land border. there are other countries doing it. i think the big jump that will be needed is the risk-based approach. expansion of global entry and the pre-check lanes.
i think the other area where we could consider technology is if you look at most of the international carriers now have wi-fi on flights. if there is a way to do your customs processing in-flight. maybe that is just for u.s. citizens at the custom duties. can you make electronics and can fill that out in flight and process quickly through there? maybe you can process yourself to customs en route. those kinds of things. people have 6, 10, 14 hours. you alleviate the queue on land by doing it in-flight. there are airlines that are interested in that because it's a way to give them in economic advantage going forward if they can offer that. that will require a change in paradigm and a change in policy and a change in risk acceptance. most of the stuff i've seen overseas has been more pedestrian in terms of the biometric collection and some of the linkages they have created.
>> what do you see on cvp's agenda on the technology side? we talked about trying to do more with less in an era where appropriated dollars are scarce. >> the agency is looking at a lot of different business transformation initiatives. apc's, which is a think is that -- at 33 different airports -- on the malik -- automatic power control, started in vancouver and with the toronto before it started in the u.s. airports in orlando and throughout united states. apc's, believe it or not, we used to have long waiting times about five years ago they could spike up to an hour or sometimes an hour and a half where passengers were in line with traditional model seeing an , officer in getting through.
we've seen a decrease in weight times by as much as 40%. pearson is a great example of how to incorporate technology to take it even further where about 80% of the total travelers are using either global entry or a apc's. we are hoping to get that next year into a few of our preclearance locations and partnering up with airports like pearson. also extending global entry to the expansion locations. that will be key as well. biometric integration is a big key that are agencies are looking at and how to incorporate biometrics into the way we do business. the way we process into inspections.
we've looked at the u.k. in australia and europe with the dutch. we think there are some things we can have further discussions on a continued to work on to see how we can better the agency and the way we do business. >> question right here in front? >> i'm kevin burke, president of airports council international. together with boarded production we've developed this mobile passport control. which you can do in-flight. we are hoping to expand to other hubs around the country. we were with john wagner veryrday and john has been instrumental in developing this. it's all about throughput. it's about getting people through so after 14 hours in flight you are not standing for three hours online training at the customs.
my expectation is that type of technology is only going to expand. if you are traveling, and you get to the airport and there are multiple choices so you can clear customs. i was just in israel. if you want to talk about security, that place is a challenge because not only do they do it well but they have , multiple layers of security for you even get your gate. not only getting into the airport, but more importantly when you are leaving. the future of this is about giving the passengers an opportunity to either preclear in other countries, like we are doing in canada very successfully but also other , countries around the world. john mentioned the other countries we are in negotiations with. the technology is the answer here. thank you. >> a question in the back? whoever is first. >> i'm kate mills, a colleague of stewart's. former dhs as well. your sister agency ice,
actually. you spoke a little bit about cdp staffing and you received 2002 officers in the last two appropriations. it's my understanding that preclearance, actually have the more senior. how are you going to manage getting more senior people to preclearance locations while on boarding 2000 at a time where it is challenging to onboard due to security breaches and things along those lines? how are you managing that? -- questions for howard is how are you changing some of your operations to deal with some of the staffing shortages that exist in preclearance locations? >> yes, so customs and border protection, we are relatively new agency. before that there was
the immigration and naturalization service. at one time, if you are an inspector from ins, you can be deployed directly to a preclearance location. not necessarily as drastic of a measure as that is something we're looking at, but we are looking at potentially lowering the journeyman level to have more of a streamlined flow of officers that have senior officers and closer to officers that have a couple of years in , other than the five-year officer. we think that is a good matrix to have, that learning curve. we think we will grow. we do have to keep up with the flow of officers in and out of the locations. lowering the standards from the journeyman down to possibly a gs-9 or gs-11 is something we're looking at to alleviate that concern. >> i described some of the metering process.
what we are trying to do work with the airlines to ensure there is not a big surge in customs and immigration halls that might actually affect the process. we are trying to keep people outside the hall. the metering is outside the hall. we try to manage the flow so it remains appropriate for the custom officers to work inside the hall. that is how we are managing it. and it is happening more and more often. again, i think we are going to see -- during the pan am game there was an elevation for temporary short-term manpower. but again, that is a short-term fix/ over the long term, i think technology at some point also increased manpower. we will try to manage it outside the hall. that is what the airports in the airlines are doing.
>> just to add to that, the metering has worked very well in most cases. what we have done is an airline is taken another step and screened passengers, screen specifically for our passengers and pull those people to the front of the line if we realize that there are a number of passengers for x flight departing in 30 minutes. this is inevitable to avoid some of the delays i showed on the chart earlier. >> question in the middle? >> i'm actually on the marketing sites what went to pick up on what curtis said. there needs to be more marketing about preclearance. i realize this is all security. i'm not a security person, i'm a marketing person. i would to share a practice we've done recently. we worked with all the airline
partners to message out about signing up for pre-check for the benefit of the industry. what united has done recently which i think is important and , perhaps more for you because you said you were communicating to your frequent travelers. they carved up the subset of their mileage plus program. they identified everyone that sent't have global entry , out a targeted e-mail to them with the headline, avoid the long lines, enroll in the tsa pre-check. the report back was that the open rate for the e-mail was more than double what they normally do. when you mentioned that you communicated out, i didn't know how granular that was. and they had taken our tsa promotional video and the air programming it in flight. that is not just for united. as people sign up, everyone benefits. i just want to share that.
>> i really appreciate those comments. we have gone through one or two phases of reaching out to our frequent -- our more frequent flyers. i don't think we've taken advantage of a compelling marketing strategy to engage those people or expand that number. it is something we're now looking at a little bit more seriously. like i mentioned earlier these , previous clinics we have had for nexis have been very successful. now it's just a matter of doing it more. you touched on something important and interesting. do it in a creative way that engages people. it has not been our approach up to now but it is something we're looking at. >> we have extended through partners and what we found is that video as a medium, people will immediately push out video. not necessarily content. educating your salesforce,
calling on travel management companies and getting and , understand that it's part of your duty to carry responsibility and it's really important, and it is a relevant program that is worthwhile for everyone. >> thank you, i appreciate that. >> i know you're not allowed to lobby congress, so i ask this question in a list lobbying way. what can congress you to help you with your possibilities? >> wow. i think that myself and other leadership like mr. wagner and the commissioner, we have a good relationship with congress. we go on the hill and brief senior staff members and discuss -- they ask is what is going on. what is facing us? we have an open dialogue. i think the best way to make sure that we address the threats and the concerns of keeping the u.s. economy strong is to
continue to have that open dialogue that we do have with the hill. >> one thing i mentioned, i want to make sure it's on the record. the new preclearance office that has been opened. can you explain who is running at and what the responsibilities are? >> we are growing and we are looking at expanding. one of the things that was great from my work load is that we've recently turned into a field office equivalent and no longer a directorate. what that means is that the new york field office, the miami field office, the chicago field office, preclearance is now in itself its own field office. we have a senior executive service director. director howe would be here today if he was not occupied with another appointment. it's been great and exciting. it is truly exciting times for me and for my teammates and what we are looking at because we
think that this program of preclearance is beneficial for national security. but we also are in june with the efficiency and the economic benefits it has for both >> the united states and travel and tourism as a whole. know there has been a lot of engagement from smaller communities. other places that really value the international -- making them an international city and having international flights. everybody is familiar. you can get to dulles airport from jfk. showing the cities have access to the world
is important. congress has been listening to that. are there any other questions in the audience? i didn't want to cut off questions if there were any more. paul, if you want to make some closer remarks. i think everyone is aware of the challenges we face in the future, the potential rise in threats. i think it will take some creative solutions, and there is a technology and policy aspect. the biggest change has been the sharing of information and the coherent approach we're seeing multinationals with. i think that will be success, the sharing of information and information-based screening. besides the huge expansion,
is or anything you want to announce. to echo whatrtant paul just said. working collaboratively with our partners and others. it is important to note that we all have the same goal here. we want to ensure the safety of our passengers of our country's respective economies nobody is -- nobody want to see a slip up. we are all working hard. take the is our number one priority. at air canada we say it is our first and last priority. it is positive to see that industry coming together to find efficiencies, make things happen, and prove the experience for the passenger, while maintaining the safety of our countries. >> any closing points you would like to make?
this was a great discussion. >> we will continue to look at , the premiers method of dhs of intercepting threats abroad, and we think there is a lot of benefit to the traveler and the passenger experience, because we are incorporating things, business transformations, technologies, looking to expand the global entry in the nexus and what ever is next. it is exciting times for preclearance in general. you asrd coble thank well as air canada for helping to sponsor this event and deferring the cost with this beautiful facility. any further comments you would like to make? >> we are working with the agencies to effectively and efficiently do this.
just because it is out of sight, it is not out of mind. as we get more preclearance around the world, those facilities are the front door immigration and customs facilities for the u.s.. while we must ensure the safety and security of the facilities and make sure the right people , we have tohe u.s. ensure the experience is the same they have there. >> with that, i thank you for attending or watching online. i encourage you to stay up to and theth events homeland program. thank you so much. have a great weekend. >> coming up, fbi director and
attorney general loretta lynch discussing the san bernardino shooting. then a discussion about how to counter isis and al qaeda. hosts atage foundation discussion about counterterrorism strategy. later, a discussion about the security screening of airline passengers visiting the u.s. from canada. >> coming up this weekend on c-span. nationy night, the magazine holds a discussion on inequality in america and what that means for society. the nation editor, former labor secretary, and former white house adviser are some guests. lake hascial justice no home and no candidate, and you're talking about the dreamers on the latino side, black lives matter movement. a racial justice third
wing of the party with no candidate and no voice and not even the pretense of a black candidate, and they exploded into public view. >> sunday evening at 6:30 p.m., the republican jewish coalition forum featuring candidates sharing their thoughts on terrorism, israel, and national security. to our full lineup, go website, c-span.org. i am here to voice my strong support for the courageous people of afghanistan, women and men who have suffered for years and the taliban regime. every one of us has the responsibility to stop the suffering caused by malaria, because every life in every land matters. all of us can do something to help. after studying first ladies and knowing some of them well, like my own mother-in-law, or one i
admired very much, lady bird johnson, if we benefit, our country benefits by what ever our first ladies entrance are. >> laura bush is the second woman to be wife of one president and the daughter in law of another. with less than nine months in office, the 9/11 attacks occurred. helped to comfort the nation while continuing to pursue interests important to her, education, literacy, and williams -- women's health. that's on first ladies, influence and image, examining the public and private lives of the women who fill the position of first lady and their influence from martha washington to michelle obama, sunday at it a crack eastern on american history tv on c-span3. --